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Refund policy

Returns & Refund Policy

30 Day Returns

We want you to be happy with your purchase. Items can be returned within 30 days of receiving your order, subject to the conditions below.

Returned items must be:

  • unworn and unused;
  • unwashed;
  • in their original condition;
  • complete with all original tags; and
  • returned with the original packaging where applicable.

This returns policy is in addition to your statutory consumer rights.

UK Returns

The easiest way to arrange a return or exchange is through our online Returns & Exchanges Portal:

https://afarley.co.uk/apps/parcelpanel-returns/

Exchanges

We do offer exchanges for UK orders, subject to stock availability.

However, if you require a different size or item quickly, we recommend returning the original item for a refund and placing a new order online. This is normally the quickest way to receive your replacement.

Returning an Item

You can choose one of the following options through our Returns & Exchanges Portal:

1. DPD Local Drop Off – £9.95

Available for eligible UK mainland returns.

  • Select DPD Local Drop Off in the Returns Portal.
  • The £9.95 return charge will be deducted from your refund.
  • Print and attach the return label to your parcel.
  • Take your parcel to an eligible DPD drop-off location.
  • Keep your receipt and tracking number until your return has been completed.

2. Arrange Your Own Return

You may arrange your own tracked return at your own expense.

Please register your return through our Returns & Exchanges Portal before sending it back.

Returns should be sent to:

A Farley Country Attire
4 Nursery Court
Kibworth Business Park
Kibworth
Leicestershire
LE8 0EX

We strongly recommend using a tracked service and retaining proof of postage. We cannot accept responsibility for returned parcels until they have been received by us.

Refunds

Refunds are processed once the returned goods have been received and checked.

We aim to process refunds within 10 working days of receiving your return. During particularly busy periods, such as Christmas, processing may occasionally take slightly longer.

Refunds will be issued to the original payment method used when placing the order.

Your bank or payment provider may take additional time to show the refund after we have processed it.

Multi-Buy Discounts and Promotional Offers

If returning an item means that the remaining order no longer qualifies for a multi-buy or promotional discount, your refund may be adjusted to reflect the discount that is no longer applicable.

Free Gifts

If your order included a free gift as part of a promotion, the free gift must also be returned if you are returning the qualifying order for a refund.

If the free gift is not returned, its value may be deducted from your refund where appropriate.

Faulty or Incorrect Items

If you have received an incorrect item or believe an item is faulty, please contact us through live chat or email support@afarley.co.uk before arranging your return so that we can advise you.

Your statutory rights in relation to faulty or misdescribed goods are not affected by this policy.

Overseas Returns

Items purchased for delivery outside the UK can be returned within 30 days of receiving the order.

Returned items must be unworn, unused and unwashed, with all original labels attached and original packaging intact.

We do not currently offer exchanges on overseas orders. If you require another size or item, please return the original product for a refund and place a new order.

Overseas return postage is the customer's responsibility and we are unable to reimburse the cost of international return postage unless otherwise agreed in relation to a faulty or incorrect item.

Please include your name and order number with your return.

Returns should be sent to:

A Farley Country Attire
4 Nursery Court
Kibworth Business Park
Kibworth
Leicestershire
LE8 0EX
United Kingdom

We recommend using a fully tracked postal or courier service and retaining proof of postage until your refund has been completed.

We cannot accept responsibility for returned parcels until they have been received by us.

Customs for Overseas Returns

When returning goods from outside the UK, please clearly identify the parcel as RETURNED GOODS on any customs documentation.

Returns may otherwise incur customs charges, import duties or handling fees. Any charges arising because a return has been incorrectly declared may be the responsibility of the sender.

Customs requirements vary between countries, so customers should check the requirements of their chosen courier or local customs authority before sending the parcel.

Overseas Refunds

Refunds are processed once the returned goods have been received and checked.

We aim to process refunds within 10 working days of receiving the return.

Refunds will be issued to the original payment method.
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