Contact our friendly & knowledgeable team
We’re here to help and want to make sure you get the fastest and most accurate support possible.
Email us at: support@afarley.co.uk
For anything that needs checking or follow-up, email is the best option.
Please include your order number for the quickest response.
We aim to reply within one working day (excluding weekends).
💬 Live Chat (Fastest way to get help)
Our live chat is available 24 hours a day and is the quickest way to get answers to common questions, including:
- Order queries
- Delivery timescales
- Returns & exchanges
- Sizing and product advice
If the chat can’t fully resolve your query, it will automatically pass the details to our customer service team, who will follow up by email.
Simply click the chat icon on the website to get started.
📦 Track My Order
You can check the latest status of your delivery instantly using your order number and email address.
Why this works better
Using live chat and email allows us to:
- Provide instant answers 24/7
- Access full order details without delays
- Reduce waiting times for all customers
- Give clearer, more accurate responses
Thank you for your understanding and for shopping with A Farley.