FAQs
Orders & Delivery
When will my order arrive?
When will my order arrive?
Your estimated delivery date will be in your order confirmation email.
Delivery times may vary depending on your location and items ordered.
Delivery Timelines
To help you stay informed, your order confirmation includes the specific
delivery timescale for your order.
Please check your order details to see which of the following applies:
- Shipping: Typically takes 5 to 8 working days.
- Express (3 to 6 working
days) - Delivery (5 to 8 working
days) - Next Day Delivery: While we aim to deliver within the promised timeframe, courier delays may occasionally result in a slight extension of 1 day.
We recommend checking your order confirmation email for your specific delivery timescale.
Do you offer next-day delivery?
Do you offer next-day delivery?
We stock a huge range of items in the best colours and sizes, available with free next-day delivery. If something isn’t immediately available, we can source it from the manufacturer within 3–7 working days, depending on the brand, and dispatch it straight away. On rare occasions, if there’s a delay, we’ll offer a refund, an alternative, or the option to wait. We’ll always keep you updated and aim to make the process as smooth as possible.
How can I track my order?
How can I track my order?
Click here to go to order tracking page
You can also track your order via our live chat support here on the website, click live chat in bottom right corner of the screen.
Alternatively email our customer support team on support@afarley.co.uk
Returns & Exchanges
What’s your returns policy?
What’s your returns policy?
Items must be returned within 30 days of you receiving the order and be unused and in their original packaging.
Visit this page to start your returns process..... Returns & Exchanges
Can I exchange for a different size?
Can I exchange for a different size?
We do offer exchanges but to speed this process up we recommend returning for a refund and simply place a new order online. This makes it quicker and easier for you to receive an alternative size, rather than going through an exchange process.
Visit this page to start your returns process..... Returns & Exchanges
How do I return an item?
How do I return an item?
You can return via our returns page where you can purchase a returns label or send back at your own cost via any courier you like.
Visit this page to start your returns process..... Returns & Exchanges
How long will my refund take?
How long will my refund take?
Refunds will only be made after the returned product has been received by us. Payment will be refunded within 9 working days of our receipt of the product.
(Please note that during busy periods such a Christmas it may take a little longer)