Your estimated delivery timescale will be shown at checkout and confirmed in your order confirmation email.

UK Delivery Options

Next Working Day Delivery – £8.95

Available on selected items only.

Express Delivery – Within 5 Working Days

FREE on orders over £99, or £4.95 on orders under £99.

Standard Delivery – Within 7 Working Days

FREE on orders over £99, or £3.95 on orders under £99.

Some products may need to be transferred or sourced before dispatch, depending on the item and brand. Where this applies, the expected delivery timescale will be shown at checkout and in your order confirmation.

Orders are sent using tracked Royal Mail or DPD services.

For the most accurate information, please refer to the delivery estimate shown for your specific order.

Yes. Next Working Day Delivery is available on selected items for £8.95.

If your chosen product and delivery address are eligible, the Next Working Day option will be shown at checkout.

If next-day delivery is not available for a particular item, the checkout will show the quickest available delivery option and the expected timescale for your order.

For the most accurate delivery information, always refer to the options shown at checkout for the exact product, size and colour you are ordering.

Once your order has been dispatched, you can track its progress using our online order tracking page.

Track your order here

Your dispatch confirmation will also include tracking information where available, so you can follow your delivery directly with the courier.

Please allow a little time after dispatch for the tracking information to become active.

Yes. We deliver to many international destinations including Europe, the USA, Canada and other worldwide locations.

Delivery options, costs and estimated timescales will be shown at checkout once you enter your delivery address.

For orders outside the UK, UK VAT is deducted where applicable, but local taxes, duties or customs charges may be payable on arrival depending on the destination.

Please note that some brands may have international shipping restrictions.

Yes. Click & Collect is available on eligible orders where the option is shown at checkout.

Collection is from our Kibworth store.

Some products may need to be transferred from our ecommerce stock location before they are ready to collect, so please wait until you receive confirmation that your order is ready for collection before travelling to the store.

If Click & Collect is not shown at checkout, it is not currently available for that order.

If your order has not yet been processed or dispatched, we may be able to cancel it.

If you need to make a change, please use our live chat as soon as possible.

Small corrections may sometimes be possible, but for security reasons we may not be able to change an order to a substantially different delivery address. In that situation, cancelling the order and placing a new one with the correct details may be the best option.

Once an order has been processed or dispatched, cancellation or changes may no longer be possible.

Items must be returned within 30 days of you receiving the order and be unused and in their original packaging.

Visit this page to start your returns process..... Returns & Exchanges

We do offer exchanges but to speed this process up we recommend returning for a refund and simply place a new order online. This makes it quicker and easier for you to receive an alternative size, rather than going through an exchange process.

Visit this page to start your returns process..... Returns & Exchanges

You can return via our returns page where you can purchase a returns label or send back at your own cost via any courier you like.

Visit this page to start your returns process..... Returns & Exchanges

Refunds will only be made after the returned product has been received by us. Payment will be refunded within 9 working days of our receipt of the product.

(Please note that during busy periods such a Christmas it may take a little longer)

Size guides are available across the website to help you choose the right fit.

If you’re unsure which size to order, open our live chat using the icon in the bottom-right corner of the website. Our AI shopping assistant can help with sizing for the specific product you’re looking at, including brand-specific fit information where available.

It helps if you can tell us your usual size, how you prefer the item to fit and, where relevant, your measurements.

We’ll always try to help you choose the most suitable size before you order.

We accept a wide range of secure payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal.

Eligible customers may also be able to use PayPal Pay in 3 interest free, subject to PayPal approval and terms.

Any additional payment options available for your order will be shown securely at checkout.

Need help? Our customer support is available through live chat and email.

Live Chat

Click the chat icon in the bottom-right corner of our website for help with products, sizing, orders, delivery and returns.

Email

You can email us at support@afarley.co.uk. If your enquiry is about an existing order, please include your order number so we can help you as quickly as possible.

We aim to respond to emails within one working day, excluding weekends.

We do not currently offer customer support by telephone.

Kibworth Store Open Tuesday to Saturday 9am to 5pm

Visit Our store in Kibworth, South Leicestershire