30 DAY EASY RETURNS
We want to make returns and exchanges as straightforward as possible.
Items should be returned within 30 days of receiving your order, unused, unworn and in their original resaleable condition with labels and packaging intact.
Start your return or exchange here:
https://afarley.co.uk/apps/parcelpanel-returns/
UK RETURNS & EXCHANGES
You can use our online Returns & Exchanges Portal to arrange your return.
If you would like a different size or item, exchanges are available subject to stock availability. Alternatively, if you need the replacement quickly, you may prefer to place a new order and return the original item for a refund.
RETURN USING DPD DROP TO SHOP
For eligible UK mainland returns, you can select DPD Drop to Shop through our Returns Portal.
The return charge is £9.95 and will be deducted from your refund.
Once your return has been registered, follow the instructions provided by the portal and take your parcel to an eligible DPD drop-off location.
Please retain your return receipt and tracking information until your return has been completed.
RETURN USING YOUR OWN POSTAGE
You can also choose to arrange and pay for your own return postage.
Please register the return through our Returns Portal first, then send your parcel securely to:
A Farley Country Attire
4 Nursery Court
Kibworth Business Park
Kibworth
Leicestershire
LE8 0EX
We strongly recommend using a tracked service and retaining proof of postage until your return has been completed.
CONDITION OF RETURNED ITEMS
Returned products must be unused, unworn, unwashed and in their original resaleable condition, with any original labels, packaging and accessories included.
Please package your return securely to prevent damage in transit.
MULTI-BUY OFFERS
If an item purchased as part of a multi-buy offer is returned, the value of the remaining items will be recalculated according to the terms of the original promotion.
This may affect the amount refunded where the returned item means the original order no longer qualifies for the multi-buy discount.
FREE GIFTS
Where a free gift was supplied as part of an order or promotion, the free gift must also be returned if the qualifying purchase is returned for a refund.
REFUNDS
Refunds are processed once the returned goods have been received and checked.
We aim to process refunds as quickly as possible and within 10 working days of receiving your return.
Once processed, the time taken for the funds to appear in your account will depend on your bank or payment provider.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item has arrived faulty, damaged or incorrect, please do not simply arrange a standard paid return.
Use our live chat so we can help resolve the problem and arrange the most appropriate next step with minimum fuss.
If an item develops a fault after use, we will also be happy to help assess the issue and work towards an appropriate resolution.
OVERSEAS RETURNS
International orders can also be returned within 30 days of receiving the order, provided the products are unused and in their original resaleable condition.
Please register your return through our Returns Portal and arrange return postage at your own expense.
Returns should be sent to:
A Farley Country Attire
4 Nursery Court
Kibworth Business Park
Kibworth
Leicestershire
LE8 0EX
United Kingdom
Please clearly mark the outside of the parcel as RETURNED GOODS to help prevent unnecessary import charges.
We strongly recommend using a tracked postal or courier service and retaining proof of postage.
Overseas return postage costs are not normally refundable.
Any customs charges or import duties incurred because a return has not been correctly declared may be deducted from the refund where applicable.